DELIVERY & RETURNS 

Coronavirus (Covid-19) Delivery Updates

As a small local company, we are pleased to have our online shop & remain open during these uncertain times and we thank you all very much for your support. 

We aim for all orders placed to be dispatched within 1-2 working days but please note you might experience slight delays with the delivery of your order as Royal Mail are extremely busy during this time.

Delivery

Northern Ireland & UK

Royal Mail 48 Hour Tracked  –   £4.50

*Delivery includes all packaging costs 

*Free Delivery on orders over £100 

ROI & International Delivery

For specific country postage rates please contact us.

 

Returns Policy

Online Returns

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging (e.g. packaging). The packaging including any labels should not be defaced or damaged in anyway. We will refund the product price but unfortunately we are unable to refund any postage costs.

Returns can also be taken back to our store. Please take proof of purchase with you when returning items.

If you require an exchange please give us full details of your requirements.

We recommend that you obtain proof of delivery for your return, as we are not liable for goods lost in transit.

Returns Address:

Customer Returns

Holywood Pilates  
2 Sullivan Place 
Holywood 
BT18 9JF

In Store Returns

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase.  Your purchase must be in its original condition (unworn) and in its original packaging for a full refund or exchange. The item including any labels should not be defaced or damaged in anyway.  All goods must be accompanied with proof of purchase.

Please contact us to arrange a time to return your purchase as due to Covid-19 the studio has restricted opening times. 

There is no return on sale items.

info@holywoodpilates.co.uk |  Tel: 028 9020 2554

2 Sullivan Place 

Holywood 

BT18 9JF 

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